Terms of Service

The following Terms of Service apply to projects performed by Bella Organizing | Girl With A Truck.

Booking Policy

Projects may require an advance retainer fee. Minimum hours and travel fees may apply, all of which will be discussed in advance and noted in your emailed appointment information.

Cancellation Policy

One-on-one appointments with Isabella Guajardo

  • Advance appointments require a 24-hour cancellation notice or customer forfeits the full-value quoted rate and/or deposit.
  • Same-day reservations that result in cancellation may not be subject to cancellation fees. Please inquire.

Appointments with Bella Organizing Team Members (including team sessions of 2 or more Organizers):

  • 48 hours notice in advance to appointment = No cancellation fee unless otherwise noted in your retainer/deposit agreement or emailed appointment confirmation as fully or partially non-refundable (common for weekend appointments and large projects).
  • Under 48 hours notice = Cancellation fee is $150 or retainer fee, whichever is larger.

Cancellation fees cannot be credited toward another project, hauling, nor supplies.

Payment is due upon completion of services for the day. Business invoicing is available upon pre-approval only at least 14 business days in advance. Please request an application. There is a $18 returned check fee. A 1.5% monthly fee will apply for late payments

Methods of Payment Accepted

  • Cash or local checks are preferred. Checks are accepted with valid Identification.
  • Major credit cards accepted WITH A 3% OF TOTAL handling fee (for example, $3 for every $100).
  • eGift cards may be purchased with a credit card via our website with no handling fees. eGift cards are non-refundable.

Payment Mailing Address (for pre-approved invoicing only)

Bella Organizing  – P.O. Box 18832, Oakland, CA 94619

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Home Organizing and Moving Projects

During an initial home organizing consultation and planning session, we work together to review and plan a project. A

Consultation can take two or more hours depending on the size of the house and your personal needs. Scheduled time with Isabella Guajardo (one-on-one) including consultations, personal organizing, packing or unpacking sessions as well as independent off and on-site time for home organizing/redesign/move planning, processing consultation notes, redesign sketches, and/or overseeing moving and storage projects is available by appointment and fee-based at $125 per hour & up unless otherwise noted in your emailed appointment confirmation.

Organizing Team Rates (by the day) – unless otherwise noted on your email appointment confirmation. There may be hourly surcharges depending on your location that will be discussed with you and noted in your appointment confirmation.

Isabella Guajardo, Owner & Chief Executive Organizer 125/hour & up (one-on-one)

Individual Organizer | Project Manager 95/hour & up (one-on-one)

2-Person Organizing Team 165/hour & up

Misc. Fees

Hauling Service = 75. & up per truckload | Personal Shopping & Delivery = 125. per hour (includes time, gas and toll if applicable)

There is a 5-hour per person daily minimum for most San Francisco Bay Area locations. Other travel fees or minimum hours may apply depending on your location, and will be noted in your emailed appointment confirmation. There is a $10-$25/hour per person surcharge for extreme situations such as hoarding and projects where mold or rodent feces may be present. PLEASE LET US KNOW ABOUT EXTREME SITUATIONS IMMEDIATELY, as we may need to refer you to a company that specializes in cleaning toxic environments. 

Personal Shopping

At times clients need personal shopping services for organizing materials and supplies. It is important that you are happy with these items. Please note that items are non-returnable and non-refundable once packages are open, assembled, price tags are removed, and/or items are used.

Delivery & Other Service Limitations

Bella Organizing | Girl With A Truck does not provide transportation for your moving or storage project, nor do we load furniture into moving trucks or pods. For loading and delivery of your household goods & furniture or items to be hauled to/from a public or private storage unit, we will gladly provide referrals for a moving or delivery company. We are available to assist with scheduling movers when you book Bella Organizing | Girl With A Truck full-service moving services (full home packing, moving day management, and full home unpacking.) Limited furniture arrangement is available during organizing sessions.

If your goal is to downsize, it is your sole decision as to what is kept and discarded. Upon request, we will work with you to itemize donations when it is part of our scheduled time together. Items we haul away are released to and become property of Bella Organizing | Girl With A Truck once placed in our possession and cannot be returned. We do not provide donation receipts. Our goal is to get the items reused and recycled; the dump is the last resort. Hauling services are limited, and start at $75.00, plus applicable fees (city dump, electronics recycling, etc). Actual delivery fees vary depending on the amount and/or weight of items. If you have more than a small pick-up truckload of items or multiple pieces of large furniture, we will help to schedule a alternate hauling company with a larger truck.

We do not haul trash, household recycling, loose dirt, yard or construction debris, toxic/hazardous waste (including household paints,) illegal items, large appliances such as refrigerators, stoves, washers, dryers, or disassembled furniture. There may be a few other things not noted here, so please let us know if you have a questionable item, and we can help find an appropriate hauler.

Sorry, NO PASSENGERS ALLOWED.

Packing/Unpacking Services

Packing and unpacking only services are available and there may be a daily per person hourly minimum based on your location. PLEASE NOTE THAT PACKING AND UNPACKING SESSIONS DO NOT INCLUDE SORTING, DECLUTTERING, CLEANING, OR ORGANIZING SERVICES UNLESS YOU HAVE SPECIFICALLY SCHEDULED A COMBINATION SORT/DECLUTTER & PACK OR UNPACK & ORGANIZE SESSION WITH BELLA ORGANIZING.

Please note that packing services do not include crating specialty items that require packing above and beyond cardboard box packaging (such as stained glass windows and doors, large Tiffany lamps, high-value artwork, etc.). If you require these services, please let us know and we will help to find the appropriate crating company.

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We carpool when possible, but often need to arrive from different locations in our own modes of transportation. Please have on-site guest parking available for 1-2 cars when possible, particularly in neighborhoods with limited parking hours, or that require paid meter or garage parking. Time required for difficult parking situations and time to move vehicles in a 2-hour zone, for example, is included in scheduled time with you and will not be deducted. A parking surcharge of up to $35 per car may be added to your bill when the only available parking within one short block of your location is paid meter or fee-based garage parking (common for locations such as downtown San Francisco).

Projects lasting 5-8 hours in one day include one or two 15-minute rest breaks. You are not billed for lunch breaks of 30 minutes or more.

IT IS COMMON FOR PEOPLE TO ASSUME THAT EVERYTHING THEY WANT DURING A HOME ORGANIZING PROJECT CAN BE TAKEN CARE OF IN ONE DAY OR ONE SESSION. IN MOST CASES IT CAN TAKE SEVERAL SESSIONS TO SORT THROUGH, ORGANIZE AND CLEAN YEARS OR DECADES OF CLUTTER BUILD-UP. YOUR PROJECT WILL LIKELY REQUIRE ONE OR MORE FOLLOW-UP SESSIONS PER ROOM, PARTICULARLY FOR GARAGES, PAPERWORK ORGANIZING, ROOMS IN WHICH SEVERAL BOXES NEED TO BE OPENED AND SORTED THROUGH, EXTREME HOARDING CONDITIONS AND FULL HOUSE PROJECTS. THEREFORE, WE ONLY BOOK TIME-BASED SESSIONS. FULL-ROOM OR ENTIRE HOUSE QUOTES FOR HOME ORGANIZING, REDESIGN, PACKING AND UNPACKING PROJECTS ARE NOT PROVIDED UNLESS OTHERWISE NOTED IN YOUR INITIAL EMAIL CONFIRMATION. BELLA ORGANIZING OFFERS CUSTOM PROJECTS BY THE HOUR ONLY. 

Safety

Professional organizers work in dusty environments all the time, so it is common for us to wear masks and gloves during a project.

When you, your friends, or family helps including with lifting and moving things around, you are all at risk of physical injury. You are responsible for your own safety when you choose to work alongside us. In most cases, the Bella Organizing | Girl With A Truck Team is faster and most productive when you let us do the job for you.

If you have pets or small mobile children, please place them in an area other than where we are working. WE LOVE KIDS AND ANIMALS, BUT ARE NOT RESPONSIBLE FOR RUNAWAY PETS THROUGH OPEN DOORS NOR ACCIDENTALLY STEPPING ON PETS OR CHILDREN THAT RUN UNDER OUR FEET WHILE WE ARE WORKING.

If you know of or suspect dangerous chemicals, mold, insects, rodents,and such in your home, garage, basement, etc. please let us know immediately because there are specific precautions we must take. We do not accept jobs in which toxic substances of any kind (such as mold and asbestos) are known or suspected. This is a serious hazard. PLEASE LET US KNOW IMMEDIATELY. 

Packing Policy

We will gladly dust and clean your items in preparation for packing when it is scheduled into our appointment time. We do not provide time or cost estimates for these extra services, it is by the hour only. Please be aware that cleaning while packing always requires extra time for which you will be billed; it can easily take packing TWICE AS LONG.

WE ARE NOT RESPONSIBLE FOR BROKEN OR DAMAGED PROPERTY ONCE IT IS PACKED AND TRANSPORTED SINCE WE WILL NOT BE IN CHARGE OF THE ENTIRE PROCESS OF YOUR MOVE OR REMODEL INCLUDING LOADING, TRANSPORTING AND UNLOADING YOUR BOXES. Please note that many companies have this same policy when they are not in control of how items are taken care of by the various individuals involved in the overall project. It is highly recommended that you have your moving company pack and insure high value items. We do not pack extremely fragile items or anything $500 fair market value or higher; please set aside and inform us of these items when we arrive.

General Handling Policy

WE DO NOT PROVIDE FULL VALUE REPLACEMENT INSURANCE. We take pride in how we handle your belongings and do so with great care. Basic handling coverage is provided while Bella Organizing | Girl With A Truck services are performed. In the event of damage or breakage to property while handling, individual items will be covered at 60 cents per pound per article to a maximum of 100 lbs. For example, a 100lb television is covered to a maximum of $60 (100 lbs x 60 cents per lb.) Claims requests must be made in writing to Bella Organizing within 24 hours of the incident, and the damaged item(s) with original packaging must be present.

Photos: Before and after photos are taken during organizing and other projects, and may be kept for archival records and/or used for our portfolio, website, facebook, marketing brochures, etc.

Cleaning

We perform light cleaning around areas being organized unless you request deep cleaning prior to our appointment. We provide supplies for deep cleaning and move out cleaning projects. For general home organizing sessions, please have basic supplies ready and available: rags, all-purpose or specialty cleaners you prefer for specific surfaces, a broom, mop, dustpan, vacuum cleaner, and trash bags large and small.

Updated 4/3/18