Terms of Service

If you know of or suspect infectious conditions, dangerous chemicals, mold, insects, rodents, and such in your home, garage, basement, etc. please let us know immediately because there are specific precautions we must take. We do not accept jobs and hoarding projects in which infectious diseases or toxic substances of any kind (such as BLACK MOLD, ASBESTOS, and extreme RODENT FECES) are known or suspected. THIS IS A SERIOUS HAZARD. PLEASE LET US KNOW IMMEDIATELY.

Booking Policy – Projects may require an advance retainer fee. Minimum hours and travel fees may apply, all of which will be discussed in advance and noted in your emailed appointment information.

Cancellation Policy

One-on-one appointments with Isabella Guajardo

  • Advance appointments require a 24-hour cancellation notice in writing (email is best) or customer forfeits the full-value session rate and/or Deposit/Retainer Fee, whichever is larger.

Appointments with Bella Organizing Team Members (including team sessions of 2 or more Organizers):

  • 48 hours notice in advance to appointment = No cancellation fee unless otherwise noted in your retainer/deposit agreement or emailed appointment confirmation as fully or partially non-refundable (common for weekend appointments and large projects).
  • Under 48 hours notice = Cancellation fee is $150 or Deposit/Retainer fee, whichever is larger.
  • Cancellation fees may not be credited toward another project, hauling, nor supplies.

Payment is due upon completion of services for the day – Business invoicing is available upon pre-approval; please request an application. Residential invoicing is not available. There is a $34 returned check fee. A 2% of total monthly fee will apply for late payments.

Methods of Payment Accepted

  • Local checks, and payment via Quickpay with Zelle are preferred (some banks may have a daily transfer minimum). Local checks are accepted with valid Identification.
  • Credit and debit cards are accepted with a 3.5% handling fee (for example, $3.50 for every $100).
  • When available, prepaid eGift cards may be purchased with a credit or debit card via our website with no handling fees. eGift cards never expire and are non-refundable.

Payment Mailing Address (for pre-approved invoicing only): Bella Organizing  – P.O. Box 18832, Oakland, CA 94619

Home Organizing and Moving Projects – Rates & Information

During a consultation and planning session, we work together to review and plan a project. A consultation can easily take two or more hours depending on the size of the house and your personal needs. Scheduled time with Isabella Guajardo (one-on-one) including consultations, personal organizing, packing or unpacking sessions as well as independent off and on-site time for home organizing/redesign/move planning, processing consultation notes, redesign sketches, and/or overseeing moving and storage projects is available by appointment and fee-based at $125 per hour & up unless otherwise noted in your emailed appointment confirmation.

  • Isabella Guajardo, Owner & Chief Executive Organizer $125/hour & up (one-on-one)
  • 2-Person Organizing Team $175/hour & up
  • Contact us for special rates that may be available for teams of 3 or more organizers.
  • There is an hourly per person daily minimum based on your San Francisco Bay Area location. Projects lasting 5-8 hours in one day include one or two 15-minute rest breaks. You are not billed for lunch breaks.

 

Hoarding Surcharge – There is a $25 per hour & up surcharge for extreme situations such as hoarding. PLEASE LET US KNOW ABOUT KNOWN OR SUSPECTED EXTREME SITUATIONS IMMEDIATELY, such as hoarding, asbestos, mold, or rodent feces, as we may need to refer you to a company that specializes in cleaning these environments. 

Misc. Fees

Hauling Services = $75/per half car or truckload and $125/per full car or truckload plus applicable fees (city dump, electronics recycling, etc.) Fees are per vehicle when multiple loads are required.

Personal Shopping & Delivery Services = $125 per hour (includes time, gas and toll when applicable.) A 10% of cost surcharge is added to Items we personal shop for you to alleviate local resale taxes.

Personal Shopping

At times clients need personal shopping services for organizing materials or other supplies. It is important that you are happy with these items. Please understand that items are usually non-returnable and non-refundable once packages are open, assembled, price tags are removed, and items are used.

Delivery & Other Service Limitations

Bella Organizing | Girl With A Truck does not provide transportation for your moving or storage project, nor do we load furniture into moving trucks or pods. For loading and delivery of your household goods & furniture or items to be hauled to/from a public or private storage unit, we will gladly provide referrals for a moving or delivery company. We are available to assist with scheduling movers when you book Bella Organizing | Girl With A Truck full-service moving services (full home packing, moving day management, and full home unpacking.) Limited furniture arrangement is available during organizing sessions.

If your goal is to downsize, it is your sole decision as to what is kept and discarded. Upon request, we will work with you to itemize items for haul away when it is part of our scheduled time together. Items we haul are released to and become property of Bella Organizing | Girl With A Truck once placed in our possession and cannot be returned. We do not provide donation receipts. Our goal is to get the items reused and recycled; the dump is the last resort. If you have more than we can haul in our vehicles, we will help to schedule an alternate company with a larger truck upon request.

We do not haul trash, recycling, loose dirt, yard or construction debris, toxic/hazardous waste (including household paints,) illegal items, large appliances such as refrigerators, stoves, washers, dryers, or disassembled furniture. There may be a few other things not noted here, so please let us know if you have a questionable item, and we can help find an appropriate hauler.

Sorry, NO PASSENGERS ALLOWED.

Packing/Unpacking Services

PACK and UNPACK ONLY sessions are available. THEY DO NOT INCLUDE SORTING, DECLUTTERING, CLEANING, OR ORGANIZING SERVICES UNLESS YOU HAVE SPECIFICALLY SCHEDULED A COMBINATION SORT/DECLUTTER & PACK OR UNPACK & ORGANIZE SESSION.

Your valuables matter to us. If you have items that require crating, please let us know while scheduling and we will help to find an appropriate company for the job. We do not provide packing services for items that require more than cardboard box packaging (such as stained glass windows and doors, large Tiffany lamps, high-value artwork, etc.).

Parking – We carpool when possible, but often need to arrive from different locations in our own cars. Please have on-site guest parking available for 1-2 cars when possible, particularly in neighborhoods with limited parking hours, or that require paid meter or garage parking. Time required for difficult parking situations and time to move vehicles in a 2-hour zone, for example, is included in scheduled time with you and will not be deducted. A parking surcharge of up to $35 per car will be added to your bill when the only available parking within one short block of your location is paid meter or fee-based garage parking (common for locations such as downtown San Francisco).

BELLA ORGANIZING OFFERS CUSTOM PROJECTS BY THE HOUR ONLY. IT IS COMMON FOR PEOPLE TO ASSUME THAT EVERYTHING THEY WANT DURING A HOME ORGANIZING PROJECT CAN BE TAKEN CARE OF IN ONE DAY OR ONE SESSION. IN MOST CASES IT CAN TAKE SEVERAL SESSIONS TO SORT THROUGH, ORGANIZE AND CLEAN YEARS OR DECADES OF CLUTTER BUILD-UP. YOUR PROJECT WILL LIKELY REQUIRE ONE OR MORE FOLLOW-UP SESSIONS PER

ROOM, PARTICULARLY FOR GARAGES, PAPERWORK ORGANIZING, ROOMS IN WHICH SEVERAL BOXES NEED TO BE OPENED AND SORTED THROUGH, EXTREME HOARDING CONDITIONS AND FULL HOME AND INVENTORY PROJECTS. THEREFORE, WE ONLY BOOK TIME-BASED SESSIONS. FULL-ROOM OR ENTIRE HOUSE QUOTES FOR HOME ORGANIZING, REDESIGN, PACKING AND UNPACKING PROJECTS ARE NOT PROVIDED UNLESS OTHERWISE NOTED IN YOUR INITIAL EMAIL CONFIRMATION.

Safety – Professional organizers work in dusty environments all the time, so it is common for us to wear masks and gloves during a project. Please do not be embarrassed or offended.

When you, your friends, or family helps to life and move things around during a session, you are all at risk of physical injury. You are responsible for your own safety when you choose to work alongside us. In most cases, the Bella Organizing | Girl With A Truck Team is faster and most productive when you let us do the job for you.

If you have pets or small mobile children, please place them in a safe and securely enclosed area other than where we are working. WE LOVE KIDS AND ANIMALS, BUT ARE NOT RESPONSIBLE FOR RUNAWAY CHILDREN AND PETS THROUGH OPEN DOORS OR GATES NOR ACCIDENTALLY STEPPING ON PETS OR CHILDREN THAT RUN UNDER OUR FEET WHILE WE ARE WORKING.

Packing Policy

We will gladly dust and clean your items in preparation for packing when it is scheduled into our appointment time. It must be requested during booking so we can plan for the extra time. We do not provide time or cost estimates for these extra services, it is by the hour only. Please be aware that cleaning while packing always requires extra time for which you will be billed; it can easily take packing TWICE AS LONG.

WE ARE NOT RESPONSIBLE FOR BROKEN OR DAMAGED PROPERTY ONCE IT IS PACKED AND TRANSPORTED SINCE WE WILL NOT BE IN CHARGE OF THE ENTIRE PROCESS OF YOUR MOVE OR REMODEL INCLUDING LOADING, TRANSPORTING AND UNLOADING YOUR BOXES. Please note that many companies have this same policy when they are not in control of how items are taken care of by the various companies involved in the project. It is highly recommended that you have your moving company pack and insure high value items. We do not pack extremely fragile items or anything $500 fair market value or higher; please set aside and inform us of these items during booking and when we arrive.

General Handling Policy

WE DO NOT PROVIDE FULL VALUE REPLACEMENT INSURANCE. We take pride in how we handle your belongings and do so with great care. Basic handling coverage is provided while Bella Organizing | Girl With A Truck services are performed. In the event of damage or breakage to property while handling, individual items will be covered at 60 cents per pound per article to a maximum of 100 lbs. For example, a 100lb television is covered to a maximum of $60 (100 lbs. x 60 cents per lb.) Claims requests must be made in writing to Bella Organizing within 24 hours of the incident, and the damaged item(s) with original packaging intact must be present.

Photos: Before and after photos are taken during moving, organizing, and other projects, and may be kept for archival records and/or used for our portfolio, website, social media, brochures, and other marketing purposes.

Cleaning

We perform light cleaning around areas being organized unless you request deep cleaning during booking. For general home organizing sessions, please have basic supplies ready and available: rags, all-purpose or specialty cleaners you prefer for specific surfaces, a broom, mop, dustpan, vacuum cleaner, and trash bags large and small.

Updated 11/20/19